Tag Archive for 'Tim Horton’s'

The customer is not always right

Published on March 2, 2010 in Case Study, Retail Strategies and Sales. 1 Comment Tags: , .

Recently, I attended the 2010 Vancouver Olympic Winter Games and I came across this story about one of Canada’s top franchises that banned a disruptive client from its stores. I don’t know the details of the story, but I like the fact that the retailer made the decision it wanted to make – to get […]