Today’s post is courtesy of Yvonne McIntosh, one of our Diamond Members. Her e-mail is self-explanatory, except that this kind of behaviour is one of the best recession-proofing strategies you and your team can engage in. This one was spontaneously responsive, but you could, if you wanted to, create this kind of value for your clients (and even prospects)…
You just have to ask yourself a few question:
- What could we do to ‘wow’ our clients?
- What have we been asked in the past that we didn’t or couldn’t do, but could do now to impress and surprise them?
- What would really help our clients?
- What are they struggling with that we can assist them with?
- What was the last time we said ‘no’ to a client? How could we say ‘yes’ instead?
When you come up with one or two ideas, DO THEM and see what happens!
I guarantee you your competitor isn’t doing it.
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Hi Marc,
Just thought I’d let you know that I just got off the phone with Nicole from your team. She SAVED me a massive amount of time and headache today!
I finally got onto importing all my leads into Aweber and had a problem with the way the info was laid out in the source code. I just happened to be rung by your office at that moment (about something else) and Nicole took it upon herself to ring someone she knows to find the answer to my problem. She actually rang back five minutes ago, took me through the solution and it’s all done!!
A massive compliment to her customer service! She really didn’t have to do this at all and she did anyway just to save me time!
I just thought you might like to know…
Cheers!
Yvonne McIntosh
Life Leaders International Pty Ltd
3/9-13 Pearson St
Gladesville NSW 2111
Ph. 0401 910 675
www.lifeleaders.com.au
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Onward and upward!
Dr Marc Dussault
Australia’s #1 Exponential Growth Strategist
P.S.
Yvonne’s Unique Selling Proposition is:
Life Leaders International provides coaching for ambitious business owners just like you who want to grow their business and need to overcome fears, frustrations or a sense of overwhelm that are stopping you from taking action by reprogramming yourself and your business for success using powerful psychological tools such as NLP and practical management expertise to guarantee you freedom to move forward with clarity, confidence and motivation within 6 sessions or less!
Just so you know, Yvonne has been working with our most elite Platinum and Diamond Members unlocking the Exponential Potential™ that lies dormant within everyone.
Yvonne is called on when the someone wants to jump up the success ladder a few rungs at a time.
Contact her at www.lifeleaders.com.au whenever you’re ready to step up to the next level of results. She comes with my personal endorsement – I have seen first-hand the effects she has had with our clients. I am not privy to the confidential discussions – I just judge on RESULTS and she produces oustanding results more quickly than you think is possible.
Hi Marc,
Another excellent post. Doing something different than what other people will do or giving better service than what they do and excel in it will definitely bullet proof your business from recession and give you massive competitive advantage over them.
This strategy will be applicable whether you own your own retailer shop or whether you run a home business or working from home. As there are many advantages from working from home as well during this recession period or starting your home business as an additional income source.
Rainier M. Pancrazio of http://www.worksiteathome.com/